Contact: armiller85@gmail.com
As a health and wellness professional, my interest is in employee health promotion and the dynamics which make up a multidisciplinary program. My objective is to manage, evaluate, and improve upon corporate health and wellness programs. I am capable of not only develop but facilitate health promotion programs and fitness classes. I want the opportunity to make an impact on the future health of our American Workforce.
In addition to my passion, I am a skilled customer service and retail professional with over 13 years experience in direct customer contact, merchandising, brand development, customer rapport. My leadership skills have developed from over five years in various management and training experiences. I recently became certified as a health and wellness coach which will add to three years coaching clients, fitness participants, and employees.
Summary: This job requires that I execute sales programs and marketing programs to achieve over 75% store goal. In doing so I build relationships with store management, customers and other vendors to maintain sales and accounts. I have the ability to work regional and fragrance markets independently and with sales representatives and managers. I am able to visually merchandise fragrance visuals, stock, and organize supplies. I can demonstrate competent sales abilities through successful presentation of products and creditable promotion of new and existing portfolio items. Utilizing sample inventories and memorization skills to promote product sales. I continuously participate in sales meetings, on-site training, and trade events to maintain a high level of product and supplier knowledge.
Administrative duties require that I provide weekly, monthly reports and accomplishments recapped to management. Developing and enhancing the customer relationships is my strong suit! I do this by answering customers' questions about products, prices, availability, product uses, and ability to resolve problems or issues that may arise. As well as communicating a positive can-do attitude! I am continuously contracted for promotional and event sales of high end prestige fragrances including in-store, trade shows, and product launches.
- Achieved over 125 % store goal in Fall 2010, Spring 2011
- Achieved over 146 % for Fall 2011
- Surpassed Spring 2013 quota for Southern Women's Trade show
- Coty named #1 vendor at Belk for Southern Women's Show
2010-Present
2010 - present
2010 - present
Fragrance Consultant, Coty Prestige, INC
My Resume
PROFESSIONAL INFO: Ashley R. Miller, MPH, CWC, CHES
WORK EXPERIENCE
Summary: Acquired the ability to maintain knowledge of health fitness trends, industry standards, and gym standards. Primarily instructed group exercise classes in campus fitness studio and aquatic center such as Zumba, Kickboxing, Core, Circuit, and Aqua Aerobics, Aqua Boot Camp, and High Impact Interval training. I increased my ability to multitask through maintain class enthusiasm, adjusting for various fitness levels and provided clarification for members to use correct technique. I was selected to mentor future instructors in aqua aerobics which developed my confidence in leadership and delegation. As a leader and instructor I have the ability to inspire, educate, and persuade individuals to take charge of their health. Coordinated specialized programs with employee health population over 40 individuals per session. Conceptualized and conducted fitness classes for several age levels including youth, collegiate age, and older population fitness classes. Coordinated specialized programs with employee health population.
- Taught classes with over 65 + participants.
- Recognized as "Employee of the Month", within first two months of employment for outstanding morale and attendance.
- Participate in marketing activities to retain 50% or more participation rate.
08/2011-05/2013
Education Materials Coordinator Intern, HealthyUNCG
Summary: Interned under the director of HealthyUNCG to coordinate the management of employee health education resources and consultative services for State Health plan initiative at UNCG. I gained the ability to collaborate with system leaders to establish technical control of health education materials. Creating and organized health education materials such as PowerPoint presentations and videos to be posted on www.healthy.uncg.edu. I administered presentations and seminars such as Stress reduction, Medical consumerism, Stretch at your Desk, and Nutrition.
- Met with diverse university departments to promote HealthyUNCG activities for over 2,000 employees including the promotion of health risk assessments and other resources available to employees.
- Participated in aspects of strategic planning activities and researching employee health needs.
- Recognized by three departments for presentations, specifically stress management.
08/2012-05/2013
Group Exercise Instructor, UNCG Campus Recreation
Summary: Under the supervision of the director of HealthyUNCG, an initiative which started after the implementation of the NC State Health Plan. I helped to co-develop and facilitate a research study which took TOPS a weight loss group and combined it with educational adult learning concepts and small group coaching. This study aims see and understand the effects coaching has on maintaining weight loss. Research will help to understand coaching effectiveness and relate to the return on investment health programs have on employee healthcare costs. Maintained detailed, accurate, and organized records of interactions between participants and health coaches for data management and research publication. Coordinated with fitness instructors from Campus Recreation center to introduce movement to educational sessions and advertise other resources available to employees.
- Study included approval from institutional review board (IRB) and meets ethical and moral standards of research.
- Implemented pre/post assessment of staff learning and program outcomes with assigned TOPS research areas for 8 regular participants.
- Served as a Certified Health and Wellness Coach (March 2013) and as a resource for faculty and staff participants including weekly meetings, follow-up discussion and referrals.
01/2013-05/2013
Research Facilitator, HealthyUNCG_TOPS
01/2013-04/2013
Summary: Applied and selected to be an intern for the spring 2013 semester. As an intern in the health and fitness center, I participated in several different capacities. I consulted with directors and health committee on the general health of the employee population to ensure a multidisciplinary approach to health promotion and education was used. Utilized SAS software, Excel, and SPSS to analyze current health data. Maintained knowledge of current health trends and employee needs. Developed presentation and graphics to help stakeholders understand specific populations and risks. Observed fitness assessments, group fitness classes, and recreational activities.
- Conducted data analysis of current health risk assessments, health promotion programs, and surveys for an employee population of 5,000 +.
- Generated reports for primary stakeholders to assist in strategic planning efforts for 2014 fiscal year.
Employee Wellness Intern, SAS Institute, Inc.
08/2011-12/2012
Senior Sales Associate, Paros Holdings, LLC.
Summary: Developed scheduling system and training manual for incoming employees Coached new employees on interpersonal skills to increase sales for themselves and the company. Maintained company policies through transition of new ownership from PHE, Inc to Paros Holdings, LLC franchise. Enhanced interpersonal communication skills between coworkers through meetings to resolve conflicts. Executed ordering and inventory transactions for selected customers and stores. Maintained operations of the store through inventory counts, loss prevention systems, and daily cash flow recordings. Ability to conceive and executed visual merchandising through product displays. Interacted effectively with a wide customer base. Assigned to provide sales assistance to several high profile customers. Utilized strong conflict management and customer service skills to diffuse situations.
***Employee from 2004-2008 during transition from PHE,Inc to Paros Holdings, LLC Franchise*** Please contact me for clarification***
- Maintained excellent attendance throughout employment; Balanced my time effectively and juggling multiple duties simultaneously.
- Supervised staff during opening and closing shifts, delegated jobs. Utilized “up-sale” techniques to increase sales profit by 15%.
- Increased sales by 30% through emphasizing quality and workmanship of higher priced items.
08/2011-12/2012
AmeriCorps Healthy Lifestyle Coach, PCC Community Wellness Center
Summary: As a member of AmeriCorps, a national service organization which fights social injustice through literacy, health, and education I was selected over hundreds of applicants to utilize my skills and education for the 2009-2010 fiscal year. The year provided me the opportunity to refine proposal and write grants for several state and federal grants aimed to support program-related endeavors, such as Reach out & Read and Office of Women’s Health (Bodyworks). I utilized adult learning techniques to encourage healthy lifestyle changes among adult participants. I primarily educated individuals in the community and clinical setting on prevention, management, and intervention of obesity, diabetes, hypertension, smoking cessation, and lead poisoning. Developed patient health information handouts be used by educators and healthcare providers. Selected to be a program leader for the development of youth-based workshops on health education. Acted as a liaison between State Representatives, program directors, community leaders and volunteers to coordinate health education workshops and city-wide event planning. Collaborated with local churches and schools to recruit participants in workshops and provide transportation to the event location. Used evidenced-based curriculum to promote health education in elementary and middle schools. Additionally, I gained the ability to transcribe and transferred paper medical records to electronic medical records.
- Recognized for volunteerism and excellence in health promotion by Dr. James Galloway, Assistant Surgeon General.
- Provided 8 week intensive coaching program for over 20 patients who set self management goals over 70% achieved their goal.
- Provided prenatal education, general nutrition education, and breastfeeding promotion to over 200 patients.
- Proposed, organized, and facilitated workplace wellness initiative at medical center in which 90% of participants met their weight loss or self management goals.
- Coordinated and scheduled 52 volunteers to monitor 114 youth participants in health workshops Budgeted and fund-raised for National Service Day activities including meals, t-shirts, and prizes.
- Recruited to lecture at Christ the King Jesuit College Preparatory school in the areas of health education and physical fitness.
- Received 2 grants from The Office of Women's Health and The Rotary Club of Oak Park totaling more than $2,500.
11/2008-08/2009
Health Educator/Sales Consultant, Vitamin World
Summary: This employer allowed me to use my knowledge of nutrition and sales techniques to provide education on proper consumption and storage of vitamins and herbs. I utilized up-sale techniques and increase store profits by 25% through product sampling. I refined my administrative skills through loss prevention, product evaluation, and daily store procedures such as inventory and cash counts. Increased advertisement through proper store layout and merchandising techniques.
08/2011-12/2012
Cellular Sales Consultant , Verizon Wireless
Summary: I was selected to sell cellular devices from a corporate kiosk store located inside of BJ's Wholesale club for personal and business sales. My objective was to understand the customers wireless device needs and convey the need for other items such as home phone, internet router, and accessories. I also resolved customer issues and negotiated options to reduce a customers' bill amount. Account billing experience and knowledge of consumer collection laws improved during this employment. Improved cross selling technique and product add on.
- Recognized as Top Associate in Southeast region for highest accessory take rate ratio (5 + items).
- Increased sale production by 25% through existing customer base and referrals. Maintained knowledge of cellular trends, data pricing, and wireless innovations.
- Resolved 89% of customer complaints in year resulting in company savings from product or customer turnover.
Bartender/Server, T.G.I. Fridays, 01/2008-06/2008
Sales Associate, Paros Holdings and PHE, Inc, 12/2004- 08/2008
Fitness Instructor, Curve's for Women, 02/2006-08/2006
Sales Associate, Johnston and Murphy, 04/2004-12/2004
Assistant Manager, The Cellular Group, 04/2004-12/2004
Sales Associate, Priscilla's 10/2003- 04/2004
Additional Work Experience:
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